Novelship is seeking a Customer Service Associate preferably based anywhere in Southeast Asia to assist our customers with product inquiries in a swift, proficient and friendly manner. The Customer Service Associate will be instrumental in customer retention by addressing enquiries in a professional, positive manner.

You will be responsible for turning that frown upside down!

To ensure success in this position you will be trained in product knowledge, platform protocols, response techniques, and how to be an effective communicator. Quality candidates are detail-oriented, motivated and have excellent command of English.

Responsibilities
Respond to customer email enquiries.
Respond to live chat enquiries.
Enquiries pertain to: product, payments, shipping, and post purchase
Adhere to customer service protocols related to late shipping, fail to ship, quality fails, returns and compensation.
Respond professionally. Respond timely to customer enquiries.
Adhere to escalation protocols when requested by customers.

Requirements
Ideally 6 months’ customer service experience, preferably in E-commerce or Fashion.
Proficient in CRM platforms (Zendesk, Freshdesk) and Google suite.
Polite in communication.
Ability to speak and write in English (Other languages is an advantage).
Ability to multitask, prioritize, and manage time effectively