Responding to assistance requests and handling application system technical issues on inhouse ALAMI application
– Collect all information related to Operations Work Flow Management System
– Communicate with users and assess problems or provide suggestion about things should be done in application system, if there any business process changes or enhancement
– Managing cases, requests and enhancements related to application system
– Create report related to system cases, performance and maintenance to management
– Provide periodical routine report to related party
– Ensure that solution and application support documentation is maintained to the highest quality and accuracy
– Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner